Shipping policy
Thank you for shopping at S P R Aquarium! We are dedicated to delivering your order promptly and
securely. Please find below the details of our shipping policy:
Shipment Processing Time:
All orders are processed within 1 business days. During periods of high order volume, shipments may
be delayed by a day. Please allow additional time in transit for delivery.
If there is a significant delay in the shipment of your order, we will contact you via email or phone.
Some orders may also be delayed due to fish quarantine procedures.
Note: Orders are not shipped or delivered on weekends or holidays.
Packing Details
Dry goods (such as food, medicine, filters, lights, and live plants) are packed in cotton boxes. All
products are inspected and verified before packing and dispatch.
Damage & DOA (Dead on Arrival) Policy
If items are damaged during shipping and become unusable, they are covered under our DOA claim
policy.
If any live fish die during transit, we will process a claim and replace them in your next order.
Important: A clear unboxing video clip is required to process any DOA claims.
Order Cancellation
Orders may be cancelled before they are shipped.
Once dispatched, cancellation is not possible.
Delivery Time frame
Once your order is shipped, you will receive a Shipment Confirmation Email with tracking details.
The tracking number will be activated after 12 hours.
Delivery usually takes 1–2 business days for Bengaluru shipping, 3-5 business days for parts of south
India, 4-7 business days for parts of north India and 7-8 days for parts of north east India.
Orders to be collected in the courier centre in some rural places.
Business/ Working days: Monday – Friday
In-Store Pickup
Skip the shipping fee with free pickup from our Store.
After placing your order and selecting in store pickup at checkout, we will notify you via What’s app/ email and also you can whats’s app or call us on 7892566292
Pickup Hours: 09:30 AM – 8:30 PM on business days.
Please bring your order confirmation email with you.